We ship to all 50 states in the U.S. and Puerto Rico. We do not offer international shipping at this time.

Our apologies, we don't currently offer expedited shipping.

We typically ship USPS or UPS. Some of our items ship DHL and are then handed off to USPS when they get closer to the address.

Once your order has been placed we can't make any changes to the shipping address.

A single order cannot be shipped to multiple addresses. If you're shipping items to multiple people, please place a separate order for each address.

As soon as your order ships you'll receive a shipment notification email with a tracking number. Your order may be split into more than one shipment, depending on the items you ordered.

We ship from production facilities in Alabama, North Carolina, and New York.

Your order may be split into more than one shipment, depending on the items you ordered.

Sometimes the carrier takes a few business days to update the shipment status. If you haven't seen any updates in over a week, please get in touch with us at teampj@preppyjones.com and we will look into it.

If your tracking shows your package as delivered but you can't locate it:

• Wait 48 hours. Sometimes packages are prematurely marked as delivered up to 48 hours before delivery.
• Check for a delivery notice.
• Ask family or neighbors to see if it was put aside or delivered to the wrong address by accident. Check with your front desk, building management, or package room if applicable.
• Inspect the delivery location to see if the package is hidden or tucked away.

If you're still unable to locate your package, contact the carrier to inquire about the delivery details and report the issue. If the package is still missing, contact us at teampj@preppyjones.com and we'll look into it.