FAQs

FAQs

RETURNS

Can I return my merchandise?

Your satisfaction is important to us. Your order may be returned if you notify us within 14 days of order receipt with the exception of ineligible items. All items must be new and unopened. We will refund the purchase amount, minus any shipping charges you paid. Your refund will be credited to the original form of payment used for your purchase. You will be responsible for shipping the item back to us. We are happy to provide an electronic return label at your cost. To initiate a return, please email us.

Items non-eligible for returns or exchanges:

  • Monogrammed/personalized items
  • Gift cards
  • Final sale items
  • Items damaged through normal wear and tear

 

SHIPPING

All domestic orders are shipped USPS, UPS or Fedex with tracking, depending on the item. It is our goal to keep your shipping costs down, therefore we use various carriers to get the best rates possible per item. You will receive a shipping confirmation when your order ships and if you set up an account, you can login to track your order at any time. 

Important - All carriers are experiencing delays due to Covid-19. These delays are beyond our control. Once the product leaves our warehouse, we are not responsible for the shipment.